Privacy Policy

BotSquare Privacy Policy

Last Updated: 05.02.2023
 

Introduction

ArcLight Software LLC. ("BotSquare," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web application (collectively, the "Software"). Please read this Privacy Policy carefully.

By accessing or using the Software, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Software.
 

1. Information We Collect

We may collect personal information and non-personal information from you when you use the Software. The types of information we may collect include:

A. Personal Information:

• Name

• Email address

• Mailing address

• Phone number

• Profile picture

B. Non-Personal Information:

• Device information, such as device type, operating system, and device identifier

• Usage information, such as how often you use the Software and the features you use

• Location information, if you choose to enable location services

Log data, such as IP address, browser type, and access times

2. How We Use Your Information

We may use your information for various purposes, including:

• To provide, maintain, and improve the Software

• To personalize your experience with the Software

• To communicate with you, including sending you service-related messages and promotional materials

• To monitor and analyze trends, usage, and activities in connection with the Software

• To detect, prevent, or investigate security breaches or fraud

• To comply with legal obligations and protect our rights and interests

To perform any other purpose for which the information was collected

3. How We Share Your Information

We may share your information with third parties in the following situations:

• With service providers who perform services on our behalf, such as data storage and processing, analytics, and customer support

• In response to legal process or a request for information, if we believe disclosure is in accordance with or required by any applicable law, regulation, or legal process

• In connection with, or during negotiations of, any merger, acquisition, sale of assets, or financing, where your information may be transferred to a successor or affiliate

• With your consent or at your direction

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

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4. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your use of the Software and to provide you with a personalized experience. You may be able to disable cookies through your browser settings, but doing so may affect your ability to use certain features of the Software.
 

5. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
 

6. Children's Privacy

The Software is intended for users of all ages, and we are committed to protecting the privacy of children. When collecting personal information from children, we will take appropriate steps to ensure that we obtain parental consent as required by applicable laws and regulations. Additionally, we will not disclose any personal information of children to third parties, except as required by law or with the prior consent of the child's parent or guardian. If you believe that we have collected personal information from a child without proper consent, please contact us using the information provided in this Privacy Policy, and we will take steps to delete that information as soon as possible.

7. Your Rights and Choices

You may have certain rights regarding the personal information we hold about you, such as the right to access, correct, delete, or restrict the use of your information. To exercise any of these rights, please contact us using the contact information provided in this Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time at our sole discretion. If we make any material changes to this Privacy Policy, we will notify you by posting the updated Privacy Policy on our website and within the Software, and we may also provide additional notice, such as via email. Your continued use of the Software after any such changes constitutes your acceptance of the updated Privacy Policy.

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9. International Users

If you are located outside of the United States, please note that the information you provide to us will be transferred to and processed in the United States. By using the Software, you consent to the collection, transfer, processing, and storage of your information in the United States and other countries, where the privacy laws may not be as comprehensive as those in your country of residence.

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10. Third-Party Links

The Software may contain links to third-party websites or services that are not owned or controlled by BotSquare. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you access through the Software.
 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

ArcLight Software LLC

 

15526 Balsam CT
Chino Hills, CA 91709

United States

Email: support@botsquare.com

Phone: 626-295-8207

 

By using the Software, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, do not access or use the Software.
 

12. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and whether we can achieve those purposes through other means, as well as any applicable legal requirements.
 

13. California Privacy Rights

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA). These rights may include the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the right to request the deletion of your personal information, and the right to opt-out of the sale of your personal information, if applicable. To exercise any of these rights, please contact us using the contact information provided in this Privacy Policy.
 

14. European Union and United Kingdom Privacy Rights

If you are a resident of the European Union or the United Kingdom, you may have additional privacy rights under the General Data Protection Regulation (GDPR) or the United Kingdom General Data Protection Regulation (UK GDPR). These rights may include the right to access, correct, delete, or restrict the processing of your personal information, as well as the right to data portability and the right to object to processing. To exercise any of these rights, please contact us using the contact information provided in this Privacy Policy. You also have the right to lodge a complaint with a supervisory authority if you believe that your privacy rights have been violated.

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15. Changes to Your Information

If you need to access, correct, or update your personal information, you can do so by logging into your account within the Software or by contacting us using the contact information provided in this Privacy Policy. We may require additional information from you to verify your identity before making any changes to your information.

We hope this Privacy Policy has provided you with a clear understanding of how we collect, use, and protect your information when you use the BotSquare Software. Your privacy is important to us, and we are committed to safeguarding it. If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us.
 

16. Do Not Track Signals

We do not currently respond to "Do Not Track" (DNT) signals sent by web browsers. A uniform standard for how to interpret DNT signals has not been established. We will continue to monitor developments around DNT browser technology and the implementation of a standard.
 

17. Data Breach Notification

In the event of a data breach involving your personal information, we will take appropriate steps to notify you as required by applicable law. This may include providing notice by email or by posting a notice within the Software.

18. Consent to Receive Electronic Communications

By using the Software, you consent to receive electronic communications from us, including via email or through in-app notifications. You agree that any such communications, including notices, agreements, disclosures, or other information, satisfy any legal requirement that such communications be in writing.
 

19. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United States and the State in which our headquarters is located, without regard to its conflict of laws principles.
 

20. Privacy Policy Updates

We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this Privacy Policy periodically, and especially before you provide any personal information. Your continued use of the Software after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Thank you for taking the time to read and understand our Privacy Policy. We appreciate your trust in us and are committed to protecting your privacy. If you have any questions, concerns, or suggestions, please do not hesitate to contact us.
 

21. Cross-Border Data Transfers

Please note that your personal information may be transferred to, stored, and processed in countries other than the country in which you initially provided the information. These countries may have different data protection laws, and we will take all necessary steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
 

22. Third-Party Analytics and Advertising

We may use third-party analytics services to help us analyze your use of the Software and improve our services. These services may use cookies, web beacons, and other tracking technologies to collect information about your use of the Software, including your IP address, time spent on pages, and links clicked.

We may also work with third-party advertising partners to display ads on the Software or on other websites and apps. These partners may use cookies, web beacons, and other tracking technologies to collect information about your activities on the Software and other websites and apps, in order to provide you with targeted advertising based on your interests.
 

23. Opting Out of Targeted Advertising

You may be able to opt out of receiving targeted advertising from some third-party advertising partners by visiting the websites of industry groups such as the Network Advertising Initiative and the Digital Advertising Alliance. Please note that opting out of targeted advertising does not mean you will no longer see ads, but the ads you see may be less relevant to your interests.
 

24. Social Media Features and Widgets

The Software may include social media features, such as the Facebook Like button and widgets, such as the Share button or interactive mini-programs that run on our Software. These features may collect your IP address, which page you are visiting on our Software, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Software. Your interactions with these features are governed by the privacy policy of the company providing it.

By using the Software and engaging with such social media features and widgets, you agree to the collection and use of your information by these third parties in accordance with their respective privacy policies.

We appreciate your trust in us and are committed to protecting your privacy. If you have any questions, concerns, or suggestions about our privacy practices, please do not hesitate to contact us.